One of the most common sources of resident frustration is maintenance. Delayed work order completions, lack of communication, and uncertainty about when repairs will happen create a negative experience for renters, which can ultimately lead to lower satisfaction and higher turnover. In a fierce market competition, meeting residents' expectations for efficient maintenance is no longer optional—it's essential.
Recent data from the 2024 Renter Preferences Report highlights that maintenance completion times and transparency are critical pain points for renters. While 90% of satisfied renters report contentment with maintenance, only 31% of dissatisfied renters say the same. The report reveals that delays in resolving maintenance issues lead directly to dissatisfaction, and renters increasingly expect property managers to improve both speed and communication. This is where Livly’s AI-powered maintenance assistant steps in as a game-changing solution.
Faster Maintenance, Happier Residents
One of the primary reasons residents move is dissatisfaction with how property management handles maintenance. According to the report, over 60% of dissatisfied renters plan to move in the next 12 months, while satisfied renters are far less likely to seek new housing. This makes a solid maintenance process one of the most effective retention tools a property can offer.
Livly’s AI-powered maintenance assistant significantly reduces the time it takes to complete work orders. By automating the intake process, Livly ensures that maintenance requests are filled out correctly and completely from the start. This minimizes the back-and-forth communication between residents and property managers, allowing maintenance teams to receive the precise information they need to get started right away.
Residents can easily submit maintenance requests through the Livly app, including photos, descriptions, and any additional details that help your team resolve issues quickly. This immediate, efficient workflow means problems are addressed faster, leading to happier residents who feel their concerns are prioritized.
Improved Transparency Throughout the Maintenance Process
Transparency is another critical element renters expect when it comes to maintenance. In the same study, renters who were dissatisfied with maintenance communication were almost 5.5 times more likely to not recommend their property management company to others. Keeping residents informed about the progress of their requests fosters trust and satisfaction, but many property managers struggle to provide this level of visibility without overwhelming their teams.
Livly’s AI-powered assistant solves this problem by streamlining maintenance requests and guiding residents through ticket creation, requesting issue details, photos, and scheduling. The AI submits the ticket and provides access to view it, while offering an option to skip the AI or use the standard form if frustration is detected. After the process, residents are prompted for feedback on their experience, ensuring a seamless and interactive way to report maintenance issues and improving overall resident satisfaction.
For property managers, the AI assistant organizes and prioritizes work orders based on urgency and facilitates direct communication with residents when additional information is needed. This all happens within one centralized platform, streamlining operations while improving the resident experience. Livly continuously monitors these AI interactions to make improvements as new use cases arise, ensuring the AI remains a valuable tool for property management teams.
The Benefits Extend Beyond Maintenance
Efficient maintenance and improved communication don’t just lead to happier residents—they also benefit your property management team. By reducing the workload involved in managing requests and streamlining the process, your team can focus on more strategic tasks. In a competitive rental market, where property managers are expected to juggle numerous priorities, this time-saving automation is invaluable.
Furthermore, satisfied residents are far more likely to renew their leases and recommend your property to others. When maintenance issues are handled quickly and transparently, residents feel heard and valued, which ultimately drives retention and reduces vacancy rates.
Boost Retention and Satisfaction with Livly
With multifamily property construction on the rise and competition intensifying, staying ahead of renter demands is critical for property managers. Livly’s AI-powered maintenance assistant offers a powerful solution to one of the most common pain points in the industry. By reducing work order times and improving transparency, Livly helps property managers deliver the fast, efficient service that today’s renters expect.
The result? Happier residents, higher retention, and a more streamlined maintenance process that benefits both residents and property managers. In an era where residents have more rental choices than ever, exceeding their expectations is key to staying competitive—and Livly can help you do just that.
Ready to improve your maintenance process and exceed resident expectations?
Learn more about Livly’s AI-powered maintenance assistant and how it can boost your property’s performance today.
Source
AppFolio. 2024 Renter Preferences Report: Resident-Facing Technology Emerges as a Competitive Advantage. AppFolio, 2024.
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