One of the biggest challenges property managers face is staying on top of resident feedback. From responding to praise to addressing concerns, every piece of feedback offers an opportunity to connect with residents and build trust. But without the right tools, this process can easily become overwhelming. That’s where Livly’s new feature comes in.
Introducing Feedback-To-Do Management
Livly has developed a streamlined solution that turns resident feedback into actionable to-do items on the Livly CRM Dashboard. Imagine receiving a review and instantly knowing that it’s captured, visible, and ready for action without anything slipping through the cracks. This new feature not only ensures that feedback gets the attention it deserves, but it also helps teams stay organized and proactive.
Here’s how it works:
Turn Feedback Into Actionable Tasks
When a resident leaves feedback—whether positive or negative—Livly automatically converts it into a task on your To-Do list. No more manual tracking or searching for reviews across different platforms. The task will remain on your dashboard until it’s marked as completed by your property management team, ensuring that nothing is left unresolved.
By creating tasks out of feedback, property managers can keep track of every resident’s voice, addressing issues in real-time and reinforcing positive interactions.
Avoid Overload with Expiration Timers
One common concern is the fear of being overwhelmed by a growing list of feedback-related tasks. To counter this, Livly has designed the system so that tasks expire after 30 days. This ensures your team stays on top of what matters without being bogged down by an ever-expanding to-do list. Instead, you can focus on the most relevant and timely feedback without losing track of old conversations
Flexible Response Options
Every property is different, and so are the ways they approach feedback. Livly’s new feature gives you the flexibility to customize your response strategy. Whether you prefer responding to all feedback or focusing specifically on negative comments, you’re in control. Some of our Top NMHC clients, find that responding to all feedback, whether positive or critical, improves resident engagement and overall satisfaction.
By giving property management teams the option to tailor their response strategy, Livly ensures that the feedback management process aligns with your unique approach to resident relationships.
Ready to learn more? Contact us today for a demo and discover how Livly’s integrated solutions can help transform your property management experience.
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