Executive Summary
A multifamily property in downtown Des Moines faced significant challenges in resident communication, engagement, and operational efficiency.
To address these issues, they implemented Livly's centralized platform, streamlining processes, enhancing resident satisfaction, and improving operational efficiency and engagement.
This solution included features such as Community Feed, Resident Onboarder, Amenity Bookings with or without payment collection, reputation management, move-in inspection check lists, and enhanced messaging.
The results for 2024 Q2 were transformative:
Adoption: 80% resident download rate (industry benchmark 40-50%).
Engagement: 72% engagement (industry benchmark 30%).
Operational Efficiency: 252 automated tasks= 15+ hours per month time savings.
Overall, Livly's platform enabled the client to achieve substantial efficiency gains, improve staff and resident satisfaction, and set a new standard for multifamily property management.
Company Overview:
A multifamily property management group focuses on providing residents with exceptional living experiences.
One of their premier properties offers luxurious accommodations and top-tier amenities in downtown Des Moines. The property features 158 apartments and extensive amenities.
The Challenge
Before using Livly, the community faced critical challenges:
Resident Communication
Managing resident communication through separate email platforms, social media accounts, and SMS services created a significant workload and heightened the risk of miscommunication.
Resident Engagement and Amenities Management
Relying on different manual methods for guest suite reservations resulted in an inconsistent user experience, difficulty tracking metrics, and missed opportunities to collect revenue.
Multiple Platforms for Daily Operations
Fragmented software systems led to a high risk of missing information and severe operational inefficiencies.
Resident Frustration
Inconsistent communication methods caused resident frustration and significantly decreased satisfaction.
Comprehensive Solution of Livly
Implementation Process
Livly Core was implemented.
The implementation process involved several key steps:
After onboarding, our team established ongoing support to address any issues and optimize platform use.
Customized Features
Community Feed: Residents receive updates easily on their phones, ensuring they stayed informed and connected.
Reputation Management: Allows residents to share positive experiences and potential residents to view reviews.
Resident Onboarder: Digital tool for new residents to inspect and document issues during move-in.
Enhanced Messaging: Enhanced communication between residents and management.
Amenity Booking: Simplifies scheduling and managing property amenities.
Impact Metrics
Property Information
158 Apartment Homes
The Impact
The client’s partnership with Livly transformed its multifamily property management approach. Livly's centralized platform significantly improved operational efficiency and enhanced resident satisfaction and retention.
Conclusion
Key Takeaways
Implementing Livly Core positioned the property management company as a leader in operational efficiency and resident satisfaction.
Management provided a seamless and enjoyable living experience for their residents by streamlining communication, enhancing engagement, and consolidating daily operations.
This success story showcases the potential for similar positive transformations across other properties within the portfolio, encouraging expansion and demonstrating their commitment to excellence.
Recommendations
Continuous Training: Ensure ongoing staff training to maintain efficiency and adoption.
Feedback Loops: Regularly collect feedback from staff and residents to improve performance.
Scalability: Explore opportunities to scale Livly’s platform across more properties.
Ready to transform your property management approach? Discover the possibilities with Livly and schedule a demo today.
The information provided in this report is strictly for the convenience of our customers and is for general informational purposes only. Publication by Livly does not constitute an endorsement. Livly does not guarantee you will achieve any specific results if you follow any advice in the report.
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